Return & Refund Policy
(Last Updated: July 25, 2025)
At ngsCreative, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
- You have [30 days] from the date you receive your item to request a return.
- To be eligible for a return, your item must be unworn, unused, in the same condition that you received it, and in its original packaging with all tags attached.
- Proof of purchase (such as your order number or receipt) is required to process all returns.
2. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Final Sale / Clearance Items: [Items marked as final sale cannot be returned or exchanged.]
- Perishable / Personal Care Goods: [e.g., beauty products, cosmetics, health/hygiene items, swimwear, or customized/personalized items.]
- Gift Cards: [Gift cards are non-refundable.]
3. How to Initiate a Return
- Contact Us: Send an email to [Support Email] with your order number and the reason for the return.
- Receive Return Label: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
- Ship the Item: Package the item securely and ship it back using the provided label.
Important: Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs for Returns
- Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, we will cover all return shipping costs.
- Standard Returns / Change of Mind: Customer is responsible for return shipping costs. The cost of return shipping will be [deducted from your refund / paid directly by you].
5. Refunds & Processing Time
- Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- Processing: If approved, your refund will be processed back to your original payment method within [5–10 business days].
- Bank Delays: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
(Optionally, if you support direct exchanges: Contact us at [Support Email] to request an exchange for a different size, color, or item.)
7. Contact Us
For any questions related to returns, refunds, or exchanges, please contact us at:
Business Hours: Mon–Fri, 9am–5pm CST
Email: [Support Email]