ngsCreative

Shipping & Delivery

Thank you for visiting and shopping at ngsCreative. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • High Volume Disclaimer: During peak seasons or sales, processing times may be slightly extended.
  • Tracking Notification: You will receive another notification when your order has shipped, including a tracking number.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to carrier issues, weather, or unexpected surges in order volume.

3. Domestic & International Shipping

  • Domestic Shipping: We currently ship to addresses within the United States and Canada.
  • P.O. Boxes & APO/FPO: We do not ship to P.O. Boxes or APO/FPO addresses.
  • International Shipping: We do not offer international shipping at this time.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your shipment. Please allow 24–48 hours for the tracking information to become active in the carrier’s system.

5. Damaged, Lost, or Missing Packages

  • Damaged Goods: If your order arrives damaged, please contact us immediately of delivery at Contact Us with photos of the damaged items and packaging.
  • Lost Packages: If your tracking indicates that your package was delivered but you haven’t received it, please double-check your delivery location and contact the carrier directly before reaching out to Contact Us.

6. Contact Us

If you have any questions or concerns regarding your order or our shipping practices, please reach out to us at: